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Personal Care Advisor, Bristol
<< Back| Job Ref No: | 110310DS-PCA |
| Sector: | Customer Services |
| Job Type: | Permanent |
| Location: | England - South West, Bristol |
| Salary: | £15000 per annum + 25 days hol, pension, healthcare |
| Job Description: | |
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Our client is an award winning private healthcare insurance organisation based in modern Central Bristol offices. Due to their continued success they have become one of the most recognisable brand names within the industry offering excellent long term career stability, training and progression potential They are currently looking to recruit 2 x Personal Care advisors to work within their customer services division The purpose of the role is to act as a point of contact for existing policy holders and provide excellent customer service by taking ownership of telephone queries and following these through to a satisfactory conclusion. You will also be responsible for liaising with medical professionals, GP practices, hospitals, etc. in order to resolve more complex queries. It will be your friendly and professional approach to customer service and listening skills that will enable you to build great rapport with every member and deliver a high standard of customer service. This is a very customer focused and varied role which requires excellent communication skills and plenty of initiative along with the ability to empathise with customers when dealing with sensitive health issues. Successful candidates will have proven experience within a corporate customer services environment as well as having a min of 5 GCSE (or equivalent) grade 'C' or higher - including Maths and English. Full training will be given and there will be excellent progression potential from this role. Hours: Mon-Fri 35 hours per week (flexi time) Salary: £15,000 pa (annual Salary review) + annual bonus Other benefits include pension, healthcare, 25 days holiday and life assurance. Please note that we are unable to respond to all applicants. If you do not hear from us within 4 working days please assume your application was unsuccessful |
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