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Team Supervisor - Healthcare Insurance
<< Back| Job Ref No: | 220210DS-TS |
| Sector: | Admin/Secretarial/PA |
| Job Type: | Permanent |
| Location: | England - South West, Bristol |
| Salary: | £21000 - £24000 per annum + pension, 28 days hol, healthcare |
| Job Description: | |
|
Our client is an award winning healthcare insurance organisation boasting a modern office in central Bristol and were voted in the 'Times top 100 companies to work' for 5 years in a row. In 2008 they were also voted Best Customer Service and Health Insurance Company of the Year at the Healthcare Insurance awards. Due to their continued success they are currently looking to recruit a team supervisor for their Business Servicing Team. Working within the sales and marketing department the purpose of the role is To manage and develop a team of multi-skilled administrators to deliver excellence in customer service through attention to delivering service 'right first time' to corporate clients, ensuring service standards are met, encouraging effective teamwork and developing individuals within the team to maximise their potential. Duties will include; - Manage the activities of the team on a daily basis, encouraging teamwork to deliver 'right first time' service and agreed service standards. This includes quotations, enrolments, membership management and renewals. - Work collaboratively with Commercial, Medical Underwriting, IT and Finance. - Manage resource, workflow and service standards and update your line manager with recommendations to manage issues. - Review and continually improve processes. - Conduct annual PDRs and monthly 1:1's with each member of your team reviewing and setting meaningful and challenging objectives and competencies in line with business needs. - Coach and develop team members to deliver the business objectives and develop individuals' personal strengths and potential in line with the Simplyhealth values. - Meet individual objectives as agreed in line with the business objectives and company strategy. Successful candidate must have experience and proven track record within a similar man-management focused supervisor role preferably from within the financial services industry. Hours: Mon-Fri 35 hours per week (flexi time) Salary: £21,000 - 24,000 pa (annual salary review) + annual bonus Other benefits include pension, healthcare, 28 days holiday and life assurance. Please note that we are unable to respond to all applicants. If you do not hear from us within 4 working days please assume your application was unsuccessful. |
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