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Fundraising Account Manager
<< Back| Job Ref No: | 2111080932DS |
| Sector: | Sales |
| Job Type: | Permanent |
| Location: | England - South West, Bristol |
| Salary: | £25000 - £30000 per annum + healthplan, pension, 25 days hol |
| Job Description: | |
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Overview Our client is a vibrant and award winning charity fundraiser with spacious modern office in central Bristol. Over the past few years they have developed a large portfolio of established International and UK based charities including British Red Cross, WWF, Bernados, Action Aid and many more Due to their success they require a Senior Fundraising Account Manager to provide superb account management and campaign delivery for key charity clients to ensure successful fundraising campaigns Role Duties: Account Management - Managing designated clients to ensure the effective delivery of campaigns - Daily liaison and communication with clients to ensure effective and efficient campaign set up, delivery and review. - Production and publishing of campaign schedules. - In conjunction with Customer Service Director and MD booking client campaigns into the fundraising centre. - Liaising with clients on production of Brief and relevant campaign information. - Production of scripts, fulfilment materials, training notes and data specs in line with client requirements. - Production and dispatch of campaign contracts in conjunction with the Client Services Director. - Investigating and responding to Client Complaints and Queries within company's timeframes and procedures. - Producing campaign review documentation. - Ensuring every client has a positive interaction at every stage of campaign set up, delivery and review. Client liaison - Retention - Maintain close working relationships with clients including making a proactive contribution to the development of our charity client's Telephone Fundraising Strategies. - Manage Client expectations of campaigns - particularly on targets and projected Return of Investment. - Monitoring and maximising volumes of campaigns - cross selling follow on campaigns to our charity clients. - Working with CSD and MD to build upon and maintain the client retention strategy Candidate requirements Successful candidates must have experience of or been heavily involved in fundraising for a charitable organisation along with experience of client liaison or account management. A high standard of communication skills and initiative are also essential plus the ability to build longstanding corporate relationships Hours: 37.5 hours per week. Mon-Fri 9am-5.30pm (Although some flexibility will be required due to the nature of the role) Salary: £25-30K pa (depending on experience) |
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